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I have been in a battle royale with Telus for four months now over my Internet. They were convinced I was enjoying my Internet experience, their words, not mine, when in fact I was getting no service at all. The first couple of times I phoned, their systems were down. Fine.
The next few times, the systems were fine but they couldn't see anything Whatever.
Then I noticed on my bill that my Internet was being charged to a number that was not mine. Subsequent phone calls revealed that the number was a dedicated phone line specifically for a computer. Okaaaaaaaaay. So I then took my computer around to all three phone jacks. Nada. But yet they kept insisting the line was an active line.
Today, I spent two hours on the phone talking to several different people trying to convey the fact that the line might SHOW as an active line on their end but it was certainly NOT active on mine. It finally boiled down to them saying we can't do anything until you pay your bill and me saying I'm not paying my bill until you fix my Internet. Finally, I got transferred to Internet billing where I posed the challenging question: IF I should pay my bill WOULD they then credit me back for all the months of no service. The lady, Camille was all SURE! I can see here that you're definitely not getting any Internet!
Me: *headdesk* Would you PLEASE explain that to the Tech Support guys????
So Camille goes away and comes back about fifteen minutes later to tell me that I don't in fact owe any money because she's credited back the four months of Internet charges and that she's told the Tech Support guys to fix my Internet. I'm supposed to call a special number tomorrow and supposedly that will be that. We'll see.
The best part of the whole thing? Having the FOURTH person I talked to say, Is there anything else I can help you with today? before they transferred me over to Camille. My response? Well, you haven't helped me yet, so that'd be a big fat no!
Sheesh.
The next few times, the systems were fine but they couldn't see anything Whatever.
Then I noticed on my bill that my Internet was being charged to a number that was not mine. Subsequent phone calls revealed that the number was a dedicated phone line specifically for a computer. Okaaaaaaaaay. So I then took my computer around to all three phone jacks. Nada. But yet they kept insisting the line was an active line.
Today, I spent two hours on the phone talking to several different people trying to convey the fact that the line might SHOW as an active line on their end but it was certainly NOT active on mine. It finally boiled down to them saying we can't do anything until you pay your bill and me saying I'm not paying my bill until you fix my Internet. Finally, I got transferred to Internet billing where I posed the challenging question: IF I should pay my bill WOULD they then credit me back for all the months of no service. The lady, Camille was all SURE! I can see here that you're definitely not getting any Internet!
Me: *headdesk* Would you PLEASE explain that to the Tech Support guys????
So Camille goes away and comes back about fifteen minutes later to tell me that I don't in fact owe any money because she's credited back the four months of Internet charges and that she's told the Tech Support guys to fix my Internet. I'm supposed to call a special number tomorrow and supposedly that will be that. We'll see.
The best part of the whole thing? Having the FOURTH person I talked to say, Is there anything else I can help you with today? before they transferred me over to Camille. My response? Well, you haven't helped me yet, so that'd be a big fat no!
Sheesh.
